FAQ

 Crater warranty letter

How long does it take to heat up?


Crater heats up quickly, in about 30 seconds from room temperature and is ready to use.

Will it work in cold temperatures?

Crater vaporizer pen works in extreme temperatures as long as the device itself is kept in a warm place. If you are out in temperatures that are freezing or below when you have Crater on you, put it in your pocket to keep it warm and dry. If it does get freezing, reheat it and make sure it's dry before you attempt to switch it on and use otherwise you could experience problems. If it appears dead, however, don't lose hope - give it a charge and it will come back to life.

Cleaning of the device

Cleaning your Crater vaper pen as regularly as you can manage but definitely at least after using 12 times is important for optimum top performance and longevity. As Crater is a device that gets hot when it is being used, stay safe and wait for it to cool down before you start the cleaning process.
If cleaned properly, you will be left with a shiny and new device which is a pleasure to use regularly.

When should I replace the oven screen?

The oven screen on Crater only need to be replaced every few months, this time frame of course only apply if you are looking after it properly. Every time when you clean the device you can soak the screen with the mouthpiece in some soapy water or isopropyl alcohol, this will help the screen last longer which means you will not need to replace it as often. When cleaning the device, make sure that there is no grime build up on the edges of the screen, this will mean that the vapor will travel smoothly through it making for an awesome experience every single time.

What's recommended to use with Crater?

Crater should be used with aromatic blends, plant-based products like chamomile and peppermint. It is not recommended to use any type of liquids like glycol, glycerin and e-juice in the device. This is because it can drip into the device and scorch the oven which can make the device not last as long as it should.

Ordering and shipping

Orders will be shipped within one working day with 2 shipping options:

- Royal Mail First Class Signed for (for UK customers)

- Royal Mail International Signed for (for non-UK European customers)