Automatically through this website (e.g. when you click on a link to a different page of the website); and when you provide it using this website (e.g. when you make a purchase or contact us through the website).
This policy applies only to information collected by this website. It does not apply to information collected by:
CRATER® offline or through any other means, including on any other website operated by CRATER® or its affiliates; or
Any third party, including our affiliates, including through any application or content (including advertising) that may link to or be accessible from the website.
Information We Collect
CRATER® holds it's customer base in the highest regard and is dedicated to providing the best user experience. In order to make this work, it is necessary to collect personal information, by which you may be personally identified (e.g. name, address and email), and information that is about you but that does not identify you individually (e.g., aggregate information on the number and frequency of visits to various pages of the website).
Account creation is required when purchasing products, but we do recommend all visitors create an online account and to opt-in to receiving the CRATER® newsletter. With the creation of your account and/or newsletter subscription we collect your name, date of birth, e-mail address, billing address and shipping address. By providing this information you will save time when ordering products and will receive exclusive offers where legally permitted. If you wish to discontinue ordering products from CRATER® or no longer wish to receive exclusive offers you may deactivate your account or unsubscribe from our newsletter at any time.
We also collect information from you when you contact us via the Website, for example, by our “Contact Us” link. In addition, we also send your computer a small data file called a cookie. Cookies supply us with information such as your domain name, browser type, operating system, IP address, web pages viewed while visiting our website, links clicked, length of time spent on our website, and reference website from which you accessed 'cratervapes.com'. In gathering this information we are able to enhance your experience when visiting our website (including keeping your preferences and items placed in your shopping cart between visits). These cookies do not contain or track sensitive information such as your payment information nor do we link this automatically collected information to personally identifiable information you may provide to use directly.
We are located in the United Kingdom and your data will be transferred, stored and processed inside the European Economic Area.
Use of Information Collected
CRATER® utilises information that is collected in various ways. Information collected helps our efforts to advance our customers’ and visitors’ online experience when visiting cratervapes.com. This ranges from accessibility, improving content, customer service, shopping checkout experience and overall website satisfaction. We also use the information we collect to process online purchases, to provide you with products or services you request from us, to notify you about changes to our website, and in any other way, we may describe to you when you provide the information.
When signing up for our newsletter and exclusive offers we will use information gathered to send these communications to you electronically.
We use various third-party vendors, service providers, contractors or agents who perform functions on our behalf. It may become necessary to share personally identifiable information with such entities; however, this is only done so when those entities are performing functions solely on our behalf and they are not permitted to store such information except as needed to perform our work or as required by law. Further, we require such third parties to protect your personal information. CRATER® does not sell, share, or otherwise disclose personally identifiable information about you with third parties.
We may share automatically collected data that does not identify individual users with third parties.
If CRATER® is acquired by or merged with another company, all of our assets, including information that has been collected, will be transferred to the new entity. In that event, you would be notified and will have the opportunity to have your data removed.
The products sold on this website are highly regulated by various governing agencies. It may become necessary to share the information that we collect with such agencies to comply with laws, a judicial proceeding, court order, or other legal requests.
The products that we sell on our website are regulated and age-restricted. We are required and committed to preventing sales to anyone under the legal purchasing age. We will only send you marketing materials and information after you have certified that 1) you are a consumer of legal purchasing age; 2) that you wish to be added to our mailing list for the purpose of receiving offers and advertising from us; and 3) that you understand that providing false information may constitute a violation of the law.
Your Rights Regarding Your Data
You have the right to access personal data CRATER® possesses about you. You may request that CRATER® confirm whether it is processing any data about you and, if so, for what purposes and to which recipients (or categories of recipients) the data is disclosed. You may also request that CRATER® provide you with the data about you that is being processed by us and information as to the source of that data. To request this information, please contact us via email.
CRATER® reserves the right to provide this information only at reasonable intervals and to the extent, it is reasonably practical for CRATER® to do so.
You may also contact us to request that we correct incorrect data about you or that we block data about you where it is no longer needed for accomplishing the reasons for which it was collected. Please contact us via email.
Third Party Websites
Our website supports the industry standard Secure Socket Layer (SSL) encryption which is applied to all data transmitted so it cannot be read by others. We are dedicated to ensure that the information you share with us is secure. In addition, if you are using a shared computer, we recommend that you log out of your account before ending your browser session. This will also ensure that your account will not be used by anyone other than yourself.